Account Deletion

Step-by-Step Guide (with screenshots)

What Gets Deleted

When you delete your MamaRide account, the following information will be permanently removed:

• Profile data (name, email/phone, profile photo)
• Saved addresses and preferences
• Access tokens and device sessions
• Ride history (unless retained for compliance, see below)
• Payment information (card details removed immediately)

After Deletion

• You will be signed out and can no longer use the account.
• Residual backups may persist for a short period but are automatically purged on rotation.
• We may retain anonymized analytics that cannot identify you.
• Ride history and payments are removed unless we must retain certain financial records for up to 3 years to comply with law and prevent fraud.

Need Help or Want to Delete by Email?

Contact our Data Protection Officer:

Compliance

Processing of deletion requests complies with the Kenya Data Protection Act (2019), the African Union Convention on Cyber Security & Personal Data Protection (Malabo Convention), and Google Play Data Safety requirements.

What We Keep (Legal Requirements)

Due to legal and regulatory requirements, we may retain certain information for a limited period:

• Transaction records for tax and accounting purposes (7 years)
• Safety and security logs for fraud prevention (5 years)
• Dispute resolution records until matter is resolved

This data is stored securely, anonymized where possible, and will be permanently deleted after the required retention period.

How to Delete Your Account

You can request account deletion through the following methods:

Processing Timeline

After you submit your account deletion request:

• 24-48 hours:Initial review and verification of your identity
• 7-14 days:Complete deletion of all personal data from active systems
• 30 days:Removal from backup systems and confirmation email sent

You will receive email notifications at each stage of the deletion process.